Director, Service Design

Belong. Believe. Be You. Belden.

Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future.

As the Service Design Director, you will lead the strategy and development of our global services portfolio, ensuring it enhances our solution offerings across priority vertical markets and complements the regional needs of our commercial organizations. You will design both standard and vertical-specific services spanning the entire customer experience spectrum—including design, install, hypercare, and run & maintain phases. You are accountable for global governance standards and for seamless handoffs to regional service managers for delivery.

This is a growth-focused role—ideal for a builder who thrives in uncertainty, demonstrates resilience and initiative, and is motivated by creating new processes and solutions rather than maintaining established routines. You will manage, mentor, and develop a team of Service Offering Managers, Innovation Service Designers, and Service Enablement Managers. Flexible work options are available (Remote/Hybrid, with travel as required).

You will make a difference in the following ways:

• Clear Strategy for Services: Set the vision and roadmap for Belden’s global services portfolio, aligned with innovation and vertical market needs.
• Distinct Points of Differentiation: Create and launch innovative, vertical-specific service offerings that drive adoption and set Belden apart in addition to standard services required of a solutions provider.
• Global Governance with Regional Execution: Establish and enforce global standards for service design and delivery, while partnering with regional commercial teams to ensure practical execution, local market relevance, and effective knowledge transfer from design to front-line delivery.

What you bring:

• Builder’s Mindset: Comfortable with ambiguity, energized by creating new processes and offerings, and ready to change behaviors across the organization — transforming inherited starter strategies into a high-performing function.
• Customer Obsession: Deeply focused on understanding customer challenges with a passion for creating unique vertical-specific services (e.g., data visibility in Discrete Manufacturing, time synchronization in Energy, patient record management in Healthcare) in addition to standard service offerings (e.g. SLAs).
• Outcome Orientation: Committed to delivering tangible results, measuring impact through overall solution adoption, increased sales win rates with service attachment, and differentiation by curating unique customer interactions with our combined portfolio offering.
• Cross-Functional Processes & Execution: Skilled at creating governance and partnering across portfolio teams and regional commercial teams to turn ideas into practical, scalable solutions — acting as the back-office design lead who empowers front-line commercial service managers to deliver.
• Team Accelerator: Proven ability to mentor, inspire, and grow a high-performing team in a fast-paced, evolving environment, fostering a culture of innovation and shared achievement.

Applicants can expect a base compensation range of $160,000 - 225,000 annually, plus benefits and additional incentives based on the level of the role.  This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant’s experience, qualifications, and geographical location. 

 Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability!

#LI - HH!  LI - REMOTE

Let’s Write the Next 100 Years Together.
Join a global community striving to improve connectivity and security. The work we’re doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.

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These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.