Sr. Lead, Service Designer

Belong. Believe. Be You. Belden.

Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future.

As a Service Designer, you will design innovative, vertical-specific services that enhance Belden’s solution offerings and address deep customer pain points across priority markets. Reporting to the Service Design Director, you will work closely with customers, subject matter experts, and cross-functional partners to translate real-world challenges into clearly defined service concepts that can be executed by regional commercial service teams.

This is a hands-on individual contributor role, ideal for a builder who thrives in ambiguity, demonstrates strong customer empathy, and is motivated by creating new service concepts rather than maintaining existing offerings. You will focus on service discovery, design, and definition, supporting services across the full customer experience spectrum—including design, install, hypercare, and run & maintain phases. Flexible work options are available (Remote/Hybrid, with travel as required).

You will make a difference in the following ways:

• Vertical-Specific Service Design: Design innovative services tailored to the unique needs of priority vertical markets (e.g., data visibility in Discrete Manufacturing, time synchronization in Energy, patient data confidentiality in Healthcare), complementing Belden’s solution portfolio and driving differentiation beyond standard service offerings.
• Customer & SME Discovery: Engage directly with customers and internal subject matter experts to uncover unmet needs, operational challenges, and opportunities for service-led value creation.
• Service Concept Development: Translate insights into clear, actionable service concepts — defining scope, value proposition, intended outcomes, and execution considerations to enable effective commercialization.
• Collaboration for Execution: Partner with Service Offering Managers and Service Enablement teams to ensure seamless handoff from service design to global governance and regional execution.
• Continuous Learning & Refinement: Incorporate feedback from early deployments and regional teams to continuously refine service designs and improve customer relevance and adoption..

What you bring:

• Builder’s Mindset: Comfortable working in environments with evolving processes, energized by creating new service concepts, and motivated to shape how services are designed from the ground up.
• Customer-Centric Problem Solving: Strong ability to understand customer challenges and translate them into differentiated, value-driven service designs grounded in real operational needs.
• Service Design Experience: Experience designing services, solutions, or offerings within complex B2B, industrial, technology, or infrastructure environments.
• Cross-Functional Collaboration: Proven ability to work effectively across technical, commercial, and innovation teams — influencing without formal authority.
• Clear Communication: Ability to clearly document and communicate service concepts to both technical and non-technical stakeholders to enable successful execution.

Applicants can expect a base compensation range of $150,000 - $175,000 plus benefits and additional incentives based on the level of the role.  This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant’s experience, qualifications, and geographical location. 

Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability!

Let’s Write the Next 100 Years Together.
Join a global community striving to improve connectivity and security. The work we’re doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.

-----

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.