TECHNICAL SUPPORT ENGINEER I

Innovation Starts With You

Propel your career at Belden, where innovation creates possibilities—for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world’s most complex connectivity challenges, turning curiosity into meaningful impact. Here, you’ll take on work that challenges you, supports your growth, and empowers you to shape what’s next. You’ll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business—creating value in the world around us.

Together, we are shaping the future of digitization and paving the way for the next generation of innovation.

You will make an impact in the following way:

• You shall be a part of the Belden Technical Support Center (based out in Pune, India).

• The Belden Technical Support Center is a team of highly responsive technology specialists whose #1 focus is to support the customers for Presales. You can measure your success through excellent financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

• You shall be the first point of contact for Belden customers, Sales and partners all over Americas, EMEA & APAC Belden will depend on you to provide the highest standard of technical support for Industrial Cabling Belden Products.

• You'll have insight on the detailed functionality of Belden products and partner with all distributed elements of the service chain.

• You shall be responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction.

• Gather the required information necessary to best handle customer software and technical inquiries. Resolving the issues through email, phone, chat and ticketing tool - communication channels. Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate. Document solutions for knowledgebase.

• Connect with wide range of people and teams to find the solutions such as Solution Consultants, Product Line Managers, and the various Belden plants.

• Assist customers with Support Requests and engaging with other Belden Teams ensuring follow up on each request and solution is provided. 

• Continuous improvement of their professional certification level. • Global mindset: Ability to work effectively across various time zones (Americas, EMEA, APAC) What you will bring: • Bachelors degree in Electrical/ Electronics engineering. 

• Minimum 3+ years working experience on Industrial cables and accessories.

• You will be responsible for reviewing RFI/RFQ/RFP and coordinate with Inter-department regional stakeholders to provide accurate and quick solution to the customer.

• Should have a basic understanding of industrial & enterprise cable design principles, EN, IEC, UL standards, certification.

• To review, identifying, interpreting customer spec/requirements and bill of materials (BOM) for new inquiry and proposing corresponding part numbers or obtain key parameters per spec requirement and translate them for engineering / R&D to assess and design.

• Compile and coordinate on all technical documentations per customer format and requirement, like tender decoding, product drawings, datasheet, inspection test plans (ITP), 3rd party testing, compliance certificate, product warranty, etc. for tenders.

• To contact with multiple global plant resources in China, India, USA, Canada Mexico, Europe and third party suppliers on product inquires and support.

• Good English in reading and written, and good oral English is a must.

• Ability to multitask in a fast paced environment

• Strong active listening skills and excellent written and oral communications skills

• Excellent Customer Service Orientation • Strong attention to detail when communicating with customers (verba & written). 

Let’s Create Possibilities Together.

Join a global community shaping the future of intelligent connectivity. At Belden, you’ll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you.

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.