TECHNICAL SUPPORT ENGINEER

Belong. Believe. Be You. Belden.

Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future.

Based in Pune, India, as part of the Belden Technical Support Center, you'll provide top-tier technical support for Belden's Cables & Connectivity across global regions. Responsibilities include serving as the primary technical contact for customers, reviewing technical documents, collaborating internally for issue resolution, and ensuring high customer satisfaction. Requirements include a Bachelor's degree in Electrical/Electronics Engineering, 3-6 years of industrial cable experience, and strongcommunication skills.

##You shall be a part of the Belden Technical Support Center (based out in Pune, India).##The Belden Technical Support Center is a team of highly responsive technology specialists whose #1 focus is to support the customers for Presales & Post sales. ##You shall be the first point of contact for Belden customers, Sales, and partners all over Americas, EMEA & APAC Belden will depend on you to provide the highest standard of technical support for Cables & Connectivity portfolio of Belden.##You'll have insight on the detailed functionality of Belden products and partner with all distributed elements of the service chain.##You shall be responsible for reviewing RFI/RFQ/RFP and coordinate with Inter-department regional stakeholders to provide accurate and quick solution to the customer. ##You shall be responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction.##Gather the required information necessary tobest handle customer#s technical inquiries. Resolving the issues through email, phone, chat, and ticketing tool - communication channels. Collaborate with TechnicalSupport team members to properly manage customer inquiries and escalate when appropriate.Document solutions for knowledgebase.##Connect with wide range of people and teams to find the solutions such as Solution Consultants, Product Line Managers, and thevarious Belden plants.##Assist customers with Support Requests and engaging with other Belden Teams ensuring follow up on each request and solution is provided.##Continuous improvement of their professional certification level.##Global mindset: Ability to work effectively across various time zones (Americas, EMEA, APAC)##Should be able to analyze customers layout and prepare an end-to-end BOM for structured cabling, Data Centers, Backbone connectivity. ##Should be application oriented and be able to Pitch in complete solution from cable and connectivity to end customer.

##Bachelor#s degree in Electrical/Electronics engineering.##Minimum 3-6 years working experience on Industrial cables and accessories.##You should have a basic understanding of industrial cables design principles, EN, IEC, UL standards, certification.##You should be able to review, identify, interpreting customer spec/requirements and bill of materials (BOM) for new inquiry, and proposing corresponding part numbers or obtain key parameters per spec requirement and translate them for engineering / R&D to assess and design.##Compile and coordinate on technical documentations per customer format and requirement, like product drawings, datasheet, inspection test plans (ITP), 3rd party testing, compliance certificate, etc. for tenders. ##Ability to multitask in a fast-paced environment.##Excellent Customer Service Orientation.##Strong attention to detail when communicating with customers (verbal & written).

Let’s Write the Next 100 Years Together.
Join a global community striving to improve connectivity and security. The work we’re doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.

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These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.