IT INFRASTRUCTURE ANALYST

Belong. Believe. Be You. Belden.

Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future.

Job Summary:

• Belden's Sr. IT Infrastructure Analyst supports and monitors the global collaboration solutions used within the company. Under this role, you will participate in the daily planning, tracking, scheduling and executing of project tasks and generaloperations.

Responsibilities:

• Contribute to the strategic direction and architecture of Collaboration Services. The Collaboration technology includes Microsoft M365 solutions (Exchange/Teams/Intune/EntraID), HP/Poly Video Conferencing, Avaya telephony systems, wireless presentation systems, and digital signage systems.
• Lead and support Collaboration projects and programs to achieve the strategic goals.
• Provide technical support as it relates to all Collaboration Services.
• Investigate, resolve and communicate with the customer on escalated Service Desk tickets.
• Pro-actively manage and maintain all Collaboration solutions and systems, including
• Security/service patch management and required upgrades following approved change management process
• Database and solutions optimization
• Back-up and disaster recovery
• Monitor team KPI/TTI measures and identify areas for improvement.
• Develop and maintain both technical and customer documentation for standards, processes and procedures.

Required Skills and Experience

• Minimum of 5 years IT experience with collaboration solutions.
• Strong customer service skills with a passion to exceed customer expectations.
• Mature skills and approach when working with production systems.
• Strong analytical and problem-solving skills.
• Strong knowledge of or experience with either: Microsoft
• Ability to write PowerShell scripts to be used in automating and simplifying administrative tasks.
• Exchange/Outlook/Teams/Microsoft 365 solutions; or Telephony solutions from design of the architecture through to implementation.
• Knowledge and experience with 2 or more of the following: MDM (ideally Microsoft Endpoint Manager); Dropbox/OneDrive; HP/Poly Video Conferencing; and Avaya Telephone Systems.
• Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
• Strong English written and verbal communication skills. Ability to influence peers and cross functional teams.
• Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences.

Let’s Write the Next 100 Years Together.
Join a global community striving to improve connectivity and security. The work we’re doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.

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These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.