Belong. Believe. Be You. Belden.

Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future.

Team Leader Customer Service

This job can be performed from Neckartenzlingen (DE) or Horni Podluzi (CZ), in a hybrid form with on-site presence at either of these two locations.

Job Summary:

The Customer Service Team Leader will be ensuring excellent and consistent communication to both internal and external customers on day-to-day business activities, to achieve best customer service and on time delivery. The Customer Service function acts as a bridge between sales, production, and delivery, working closely with cross-functional teams such as Material Management, Warehouse and Distribution, Demand Management, and Sales to ensure all key dates impacting customer deliveries are met.

You will make an impact in the following way:  

• Provide leadership, guidance, and direction to the Customer Service team
• Set clear goals and performance expectations for team members
• Review standard processes and identify organizational improvements to improve efficiency, delivery performance, cost optimization, and customer satisfaction
• Collaborate with Credit Control, Material Management, Warehouse and Distribution, Demand Management and Sales, as well as other departments if required
• Build and maintain effective working relationships with Solution and Channel sales team, Customer Innovation Center, and other internal and external customers
• Develops and maintains a high knowledge of sales and marketing strategies, goals, salesprograms and conditions
• Manage time and capacity effectively to ensure that department KPIs are met (e.g., On-Time Delivery (OTD) and responsiveness to customer requests milestones)
• Prepare and report on KPIs and Business Performance to Order Fulfilment Leadership
• Ownership of the OTD, the escalation process, Past Due, Creation of POVs (monthly / quarterly)Other Responsibilities
• Proactive communication of pending issues to affected parties
• Impact analysis of order changes
• Coordinate the phase-in / phase-out and change of sources in relation tooutsourcing/double sourcing
• Responsibility for reviewing and accepting stock returns
• Quality recall action involvement

What you will bring:  

• Proven track record of working in a customer services/sales role essential
• Proven track record of managing a team
• Demonstrate system knowledge and operating experience within a Sales/Customer Service environment
• Strong understanding of order processing, logistics and supply chain operations
• SAP knowledge, BPCS knowledge and Salesforce knowledge preferable
• High Level understanding of Sales orders and Sales area master/meta data in general
• Understanding of the Material Master data
• Understanding of the Material Management processes and production planning on general level (order status, BOM)
• High affinity for technical programs (e.g. Excel, Business Intelligence tools, QlikSense)

Let’s Write the Next 100 Years Together. 
Join a global community striving to improve connectivity and security. We offer you hybrid and remote work practices where feasible, flexible working hours, an employee stock purchase plan, parental leave benefits, paid leave for volunteer work in your community, multiple and frequent training opportunities, professional talent management and succession planning, corporate health and well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability. 

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These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. 

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