TEAM LEADER CUSTOMER SERVICE

Belong. Believe. Be You. Belden.

Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future.

 
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TEAM LEADER CUSTOMER SERVICE

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Place: This job can be performed from Neckartenzlingen (DE) or Horni Podluzi (CZ), in a hybrid form with on-site presence at either of these two locations.
Type: Hybrid
Level: Medior

You will make an impact in the following way:

• Provide leadership, guidance, and direction to the Customer Service team.  
• Set clear goals and performance expectations for team members to ensure optimal delivery and customer satisfaction.  
• Review standard processes to identify improvements for efficiency, delivery performance, cost optimization, and customer satisfaction.  
• Collaborate with Credit Control, Material Management, Warehouse and Distribution, and Sales to ensure customer delivery milestones are met.  
• Build and maintain effective working relationships with internal and external customers, including the Solution and Channel sales team, and Customer Innovation Center.  

What you will bring:

• 3-5 years of experience in a leadership role, preferably in customer services or sales.  
• Proven experience managing a team and driving key performance indicators.  
• Strong understanding of order processing, logistics, and supply chain operations.  
• Demonstrated system knowledge in a Sales/Customer Service environment.  
• SAP, BPCS, and Salesforce knowledge are preferable.  
• Fluency in English, German, and Czech is highly desirable.  
• High technical proficiency in Excel, Business Intelligence tools, and QlikSense.  

Let’s Write the Next 100 Years Together. 
Join a global community striving to improve connectivity and security. We offer you hybrid and remote work practices where feasible, flexible working hours, an employee stock purchase plan, parental leave benefits, paid leave for volunteer work in your community, multiple and frequent training opportunities, professional talent management and succession planning, corporate health and well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability. 

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These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. 

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