CUSTOMER SERVICE REPRESENTATIVE

Belong. Believe. Be You. Belden.

Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future.

The major responsibilities of this position include directing the correct handling of order entry, sales dollar commitment performance, order status inquiries, expedite requests, quotation requests, technical information requests, customer compliance,sales policy interpretation and enforcement.

1. The primary objective of this position is to provide Belden's customer base with excellent service. To accomplish this objective requires a close relationship with all Field Sales personnel, including Regional Sales Management, NAT Account Managers. In conjunction with outside sales the incumbent works closely with Pricing, Credit, Production control, Plants, Marketing, Traffic, Accounting, and Engineering to ensure that customers are receiving professional and timely responses to their questions.

2. Monitors the daily flow of orders, quotes, service needs of customers and prospects. Initiates action and direction to teams in order to maintain standards and objectives.

3. Required to identify issues and problems, by securing factual data, from different sources in order to draw valid conclusions which may result in alternative course of action. Good to excellent diagnostic, analytical and problem-solving skill.

4. Required to clearly and concisely express ideas orally in individual and team situations, with the ability to quickly and accurately perceive needs, desires, attitudes and opinions. Excellent listening skills.

5. Performs special assignments as required

6. Performs all other duties as assigned

Requirements for this position include a college degree and/or the equivalent of 1 - 3 years' experience in Customer Service role, Sales, Marketing, Engineering, and/or Manufacturing or any combination of the above. Ability to effectively adjust styleaccording to our client needs, competencies, confidence levels, and other variables. In a flexible fashion, must be assertive, accommodating, participative and influential based on need.

Let’s Write the Next 100 Years Together.
Join a global community striving to improve connectivity and security. The work we’re doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.

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These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.