IT SERVICE DESK ANALYST
Date: Dec 19, 2024
Location: Richmond - Plant, Indiana, United States, 47374
Company: Belden, Inc
Belong. Believe. Be You. Belden.
Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.
Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future.
Job Summary:
This role is responsible for primary Service Desk Support for the Richmond, Indiana Plant.
Responsibilities:
Completing tickets related to PC software and hardware break fix on location.
Handling day to day service desk requests and resolving issues related to hardware and software on devices throughout the facility.
Troubleshooting issues with network and SATO label printers including but not limited to clearing print job errors, clean printhead and guide rollers, install ribbons, toner replacements, and ordering new devices as needed.
Move IT equipment throughout plant as needed by the business as well as replace depreciated technology such as mice, keyboards, and monitors.
Assist plant associates with password resets.
Configure devices for the manufacturing floor.
Other duties as assigned by supervisor.
Required Skills and Experience
3 years of experience in a service desk or technical support role.
Familiarity with PC Hardware, Active Directory, and IT Operation Management preferred.
Excellent communication, problem-solving, and customer service skills.
Ability to work independently and as part of a team.
Let’s Write the Next 100 Years Together.
Join a global community striving to improve connectivity and security. The work we’re doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.
-----
These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.