CUSTOMER SERVICES REPRESENTATIVE

Belong. Believe. Be You. Belden. 

Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives. 

Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future. 

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Customer Services Representative

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Place: Venlo

Type: Full-time

Level: Medior

You will make an impact in the following way:  

• Respond in a timely manner to all customer requests and enquiries for standard information, such as pricing, product availability, lead time, and sample requests, through phone and email.

• Manage and process orders accurately, providing order acknowledgments and handling post-order management tasks such as changing quantities, colors, etc.

• Handle customer complaints, ensuring regular updates are provided to customers and issues are resolved promptly.

• Control credit blocks proactively, resolving or escalating issues to Sales or Finance as necessary.

• Manage logistical issues, including tracking numbers, delivery issues, and lost or damaged shipments.

What you will bring:  

Language Skills – Fluency in English is a must, with strong communication skills for internal and external customer interactions. Knowledge of Dutch and German is a plus.

Customer Service Expertise – Experience in customer service processes, sales strategy, and product knowledge.

Technical Proficiency – Proficiency in CS, SAP, SFDC systems for data administration and order management.

Time Management – Ability to manage time effectively to meet department KPIs, such as order entry and complaint resolution.

Relationship Building – Strong relationship-building skills with internal and external Sales teams, Customer Innovation Centre, Supply Chain, and other stakeholders

Let’s Write the Next 100 Years Together. 
Join a global community striving to improve connectivity and security. We offer you hybrid and remote work practices where feasible, flexible working hours, an employee stock purchase plan, parental leave benefits, paid leave for volunteer work in your community, multiple and frequent training opportunities, professional talent management and succession planning, corporate health and well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability. 

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These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.